1. FREE SHIPPING
We offer free ground shipping within the contiguous United States on every order and will ship your order using the fastest, safest, most reliable method possible!
2. Where we ship to？
Currently we ship to the 48 contiguous United States. Puerto Rico, Virgin Islands, Hawaii, Guam or Alaska are NOT included.
3. Shipping methods
Whenever possible we will ship via FedEx. Larger items and high volume orders will be shipped LTL.
4. Warehouses
We have several warehouses in the eastern and western United States, and we will ship to the nearest warehouse for you based on your order address.
5. LEAD TIMES
- Order processing time：Your order will be processed and shipped within 0-2 business days of placing your order! If you need to change your shipping information, please contact us by email GrandPatio@1800acs.com within 2 hours of placing your order.
- Express shipping time: 1-3 business days Your order will be shipped via Fedex from the closest warehouse to your home!
- Arrival time = order processing time + shipping time = 1-5 business days!
- Note: Airlines may be delayed due to weather conditions, etc.!
6. SHIPMENT NOTIFICATIONS
- When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment.
- We encourage you to track your package online or over the phone with the carrier.
- If for any reason you have not received your delivery confirmation email and your order date is more than 5 days old, please let us know by emailing GrandPatio@1800acs.com and we will be happy to resolve the delay. Your order number is required in the email, thank you!
7. Multiple Packages
Your order may ship in multiple packages depending on the quantity or size of the items.
8. What should I do if I still haven't received the items after the estimated time?
- Check whether your shipping information is correct.
- If you still have not received your order, please feel free to email us at GrandPatio@1800acs.com. Please include your sales order number.
9. Order Cancellations
- If you have placed an order in error or have a change of heart, please contact us as soon as possible to cancel your order for a full refund-- ideally within 2 hours.
- Orders can't be canceled once the parcel is shipped from our warehouse.
- Orders needing to be canceled after shipment will be processed as a return.
10. Who pays the tax?
Please rest assured that all taxes are borne by us, we do not add any tax to all products on our website, you can buy with confidence!
11. About Returns
For more information on how to return your Grand Patio item, please refer to our Grand Patio Returns Policy.
12. About lost/stolen packages?
Grand Patio is not responsible for lost or stolen parcels. If your tracking information indicates that your parcel has been delivered to your address but you have not received it, you will need to contact your local logistics provider immediately to check the status of your parcel. We will be happy to assist you with the steps and information needed to contact the logistics provider to resolve the issue. If you have any further questions on how to track a lost package, please contact our customer support team at GrandPatio@1800acs.com.
13.Transportation Assurance Service (new)
Transportation Assurance Service is a customer protection service provided by the third-party service provider Seel. It is designed to help protect you from various problems that may arise during the transportation of your goods. Click to enter Seel's official website to learn more.
By providing Transportation Assurance Service, you can reduce the risk of loss, delay or damage of goods due to logistics or other reasons. When a claim needs to be made, you will be able to contact and negotiate directly with the third-party insurance company, and the insurance company will bear all liability for compensation. This approach handles your issues quickly and also ensures you receive timely compensation. The premium would be paid by you when you pay for the goods.
By purchasing, you agree to the Seel Shipping Protection Terms of Service.
If you purchase the above services and experience lost, delayed or damaged merchandise, please see: How to Apply for Your Insurance Payout.
14. Have other questions regarding my order?
We're here to help! If you have questions regarding your order and shipment status, email us at GrandPatio@1800acs.com. Please include your order number along with your question. An agent will get back to you as soon as possible.